Privacy at XPCHEM

1. Our Commitment to Privacy

XPCHEM is committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Notice explains how we collect, use, store, and share your personal information when you interact with our services, website, and communications.

2. Information We Collect

We may collect the following types of personal information:

• Contact information (name, email address, phone number, company)
• Service usage data and test results
• Website usage data via cookies and analytics tools
• Communications you send to us
• Payment and billing information

3. How We Use Your Information

We use your personal information to provide and improve our services, communicate with you about your requests and our offerings, comply with legal and regulatory obligations, and protect the security of our systems and clients. We do not sell your personal data to third parties.

4. Legal Basis for Processing

We process your personal data on the following legal bases: performance of a contract, compliance with legal obligations, our legitimate interests in operating and improving our business, and your consent where required. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When data is no longer needed, it is securely deleted or anonymized.

6. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data. You may also have the right to data portability and to object to certain processing activities. To exercise your rights, please contact us.

7. International Transfers

As a global organization operating in 40+ countries, XPCHEM may transfer your personal data internationally. We ensure appropriate safeguards are in place for all cross-border transfers, including standard contractual clauses and adequacy decisions where applicable.

8. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated to address emerging threats.

9. Contact Our Privacy Team

If you have questions about this Privacy Notice or our data practices, please contact us. You also have the right to lodge a complaint with your local data protection authority.